Take a look at our guide for choosing the right customer engagement solutions for your business.
With either points or cashback, reward your loyal customers for their purchasing activity - while turning anonymous swipes into known customers that you can engage with.
Linked to your POS or adumo payment device. Your customers can register their card, check their card balance, and view their transaction history through the MyBalance portal, and you manage your gift card programme and accounts through the Engage merchant portal.
Delivered digitally via SMS or email and can be purchased and redeemed online or in-store. You can also manage and monitor your voucher programme through the web-based merchant and consumer portals.
Your Programme, your Customer. The adumo Engage Solution provides a platform for merchants to run their own programme. All data, members and permissions are 100% owned by the programme owner.
We cater for two models – one, whereby we collect and hold the programme funds on behalf of the members and settle the merchant(s) on redemption; and, the alternative, whereby the programme owner is responsible for collecting and holding the funds and managing settlement between merchant stores.
For POPIA reasons, customers are encouraged self-register digitally via the adumo self-service consumer Web Portal (mybalance.adumo.com). Alternatively, merchants can register customers via their online Merchant Portal or in-store via their point-of-sale (integrated POS only). Loyalty Cards must be registered in order to redeem, however, it is not compulsory to register Gift Cards or Vouchers and many Gift Cards remain anonymous.
All gifting and loyalty transactions are processed via our adumo standalone payment devices or integrated card payment services in-store.
We do offer white-labelling of the MyBalance consumer portal, quoted on request. Alternatively, we also offer an API that merchants can integrated to from your own company website or e-commerce site.
The programme owner is response for providing member support. The Merchant Portal is available to programme owners, store managers and staff to support customers, or they may direct members to the self-service consumer web portal.
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